What is Hotel CRS – Hotel Central Reservation System

Hotel CRS stands for hotel central reservation system and is commonly used in resort and hotel industry. CRS or central reservation system is a computerized system that revolves around storage and distribution of information concerning resorts, hotels and host of lodging facilities. A hotel CRS constitutes of various modules. The modules includes reservation, profiles, groups and blocks, rate and inventory control, administration, reporting, global distribution interface and PMS interface. A hotel reservation system has turned out to be beneficial for the travel agencies and the users.

Hotel CRS

Software for Travel Agency

CRS as a tool is used to reach the global distribution system or GDS along with internet distribution system from a single point system. Hotel managers use this tool to manage their online sales and marketing avenues. They also project their rates and availabilities which are easily viewable by the sales channel i.e. the online travel agencies team aligned with CRS.

Some of the primary functions in CRS as below

• Fully flexible and scalable for growing business.
• Platform which is easier to use.
• Manageability of rates, availability and content or information from single point of entry.
• Connectivity of hotels to GDS, online travel agents as well as mobile booking engines.
• Multiple distribution channels emphasized with channel manager usage.

Now lets understand, what information is stored in Hotel CRS. Information includes room types, room rates, conditions, inventories, plan rate architecture, reservation information, graphical information in the form of video, pictures and detailed hotel information like address, phone and fax numbers and geographical code information.

Hotel CRS

Hotel CRS reporting module is very important and calls for a number of standard reports. System reports are those reports which can be run daily, weekly, monthly or yearly and sometimes on need based request. Some of the basic reports include for expected arrivals, reservation, property forecasting, property details, agent activity and daily booking activity summary.

So CRS can be conceptualized as backend office system of a booking engine which enables administration of rates and availabilities with ease and comfort. It also involves the management of statistical evolution of all incoming reservations.

In a nutshell, with the presence of Hotel CRS, travelers can search for more hotels and book them in a more efficient manner, as it works like a hotel’s central reservation system.

Here are few ways CRS benefits a company and travelers

• While travelers reserve their requirements over the hotel spread, convenience and efficiency comes into picture.
• Travel policy compliance increases as travelers use company-preferred booking or reservation channels
• From company’s viewpoint, as hotel booking data which is very vital is captured, this data is used for performance measurements and sometimes supplier negotiations.
• Traveler satisfaction is boosted as the tool is more user-friendly.

How has facebook and twitter has helped travel reservation systems and web portals to grow?

In online travel booking domain or OTA web application portals, one of the eminent changes that we have seen is the impact of social media and the impact that they have on transforming the whole idea of sales of travel deals online. The present time advertisement provides more emphasis on customer engagement and building the very important element of “TRUST” among the customer. Building trust among the customer has been never being such an eminent part of advertisement as it is now. Success of online travel software totally depends on that.

PROVAB TECHNOSOFT is an award winning travel software company, delivering B2B / B2C travel software, travel CRM, accounting software, car rental software and mobility solutions to global travel & hospitality companies. We work with over forty top travel aggregators, global distribution systems, channel managers and DMCs. With clear focus on technology‚ agile methodology and innovation, we ensure quality deliverables and speedy turnaround to develop and deliver scalable travel portals and booking engines.

Following are the key modules of our core booking engine –

• Core Booking Engine / IBE
• B2C Module
• B2B Module
• B2B2C / B2B2B Modules
• Secured Admin Console (3 Layered)
• Flight Booking
• Hotel Booking
• Car Rental
• Transfer Booking
• VISA Module
• Sightseeing Module
• DTH / Recharge Module
• Accounting System (Third Party Integration)
• Multiple Payment Gateway Integration
• Multiple Suppliers’ Integration APIs
• CRS Module for Directly Contracts
• Redistribution API / XML Out
• Multilingual
• Add offline travel bookings / Import PNR
• Distribute white labels
• Manage multiple branches
• BI reports
• CDN Installation